Frequently Asked Questions
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General Questions
1. Are you a manufacturer of VR equipment?
Yes, we are a professional manufacturer of vr equipment from Guangzhou China with more than 10 years of experience. We have our own factory, specializing in VR equipment production. Welcome to visit our factory.
2. Can you provide a VR product catalog?
Of cource, please leave us a message or send your information to our email or whatsapp. After we receive the information, we will send you the product catalog.
3. Is your VR equipment suitable for all ages?
Yes, we offer different VR devices tailored for various age groups — from children-friendly models to more advanced machines for teens and adults.
4. What kind of VR experiences do you provide?
Our VR machines include a wide range of experiences such as shooting games, dance simulations, educational adventures, mech battles, and more.
5. Do your VR machines require an internet connection?
Most of our machines are standalone and do not require internet for gameplay. Some content updates or multiplayer modes may require an internet connection.
6. How is the VR machine powered?
All machines run on standard electrical outlets (120V or 220V or 230V or 380V, depending on your region). Power consumption varies by model.
7. What is the lead time?
The lead time is usually about 5-10 working days, which depends on specific products and the order situation of the factory.
8. How long is the product warranty? What should we do if there is a problem with the product during the warranty period?
The warranty is 12 months(excluding vr glasses). If there is a problem during the warranty period, we will provide the faulty parts for free.
9. What is the payment terms?
Our payment method is usually T/T, 20%-30% advance payment, and the remaining balance should be paid off before shipment.
10. How much does your VR equipment cost?
The prices of our VR equipment vary depending on the type and features of each machine. Generally, they range from a few thousand to tens of thousands of US dollars. Contact us for a detailed quote.
Questions on Customization
1. Can I customize the VR machine with my own branding?
Yes! We offer customization services including logo placement, color changes, and even personalized software content for events or businesses.
2. Can I create custom VR content for my machine?
We support content customization for large orders or partner projects. Our team can work with you to design exclusive games, educational programs, or branded experiences.
Questions on User Experience
1. Are your VR games easy to use for beginners or children?
Yes! We design our interfaces to be user-friendly and intuitive. Many of our machines include beginner tutorials and adjustable difficulty levels.
2. How long does a typical VR game session last?
Game durations vary depending on the mode. Most sessions range from 3 to 10 minutes, but some educational or adventure modes may last longer.
3. Can the same VR machine support multiple games or themes?
Absolutely. Many of our devices support multi-game systems with a variety of genres included.
4. Does your VR equipment support languages other than English? How can I change the language settings?
Yes, our VR equipment supports not only English but also other languages such as Russian, Spanish, French, and more. You can easily select your preferred language in the settings center. We also provide step-by-step instructions and remote guidance to assist you.
5. Does the system have a statistics feature? Can it track daily usage and revenue?
Yes, the system backend of each device can not only track which videos were played each day and how many times each one was played, but also calculate daily revenue, usage time, and more.
Questions on Installation
1. What are the space requirements for installing a VR machine?
Each machine has specific space requirements. Our compact models require as little as 1.5–2㎡, while larger platforms may need 4–6㎡ or more. Installation guides are provided for every unit.
2. Can I set it up myself or do you provide installation support?
Some of our VR equipment are plug-and-play. However, for complex setups, we offer installation manuals, video guides, and remote support. Although generally, it’s not necessary for us to send our workers to the site for on – site installation guidance, we will still meet your requirement if you ask.
Let’s get in touch with our professional team now!
Our experienced team is ready to provide personalized support and answer any questions you may have about our products, services, or processes. Whether you’re just getting started or need a detailed proposal, we’re here to assist every step of the way.
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